Shared Visions
Leading Organizational Evolution
How to Motivate Others to Change
Dear Crucial Skills, When I tell my colleagues it’s time to improve our effectiveness, they get uptight about being told why they’re wrong and what to fix. It seems like they’re content to let standards slacken and inefficiencies run wild as long as they don’t have to hear about how much better we could be doing. How can I make … [Read More...]
When It’s Time to Let People Go
Dear Crucial Skills, I am the president and chairman of a large private school. I recently came on as the president and found the school to be in worse shape than I was previously told. After studying the leadership structure, meeting with teachers and parents one-on-one, and reviewing numerous surveys, I think I need to dismiss the current … [Read More...]
How to Motivate Employees When They Know The End is Near
Dear Crucial Skills, I am part of a group of employees who work as internal consultants focused on motivating and improving others to reach excellence. We use several tools to accomplish this and are fairly well versed in VitalSmarts’ training programs. Our issue is that our Government employer has let it slip that our program and positions … [Read More...]
How to Influence Corporate Culture
Dear Crucial Skills, Our hospital offers Crucial Conversations Training, so I was greatly disappointed to witness a recent firing that felt very wrong. A manager who had been with the organization for fifteen years was devoted to her job, but at times, seemed overwhelmed with its demands. Many were concerned about her poor follow-up on … [Read More...]
